Study abroad - Spanish in Granada

GRANADA   << 

About the school - The courses - The accommodation - Prices - General Conditions

After receipt of the enrolment, the school will contact you to give you the payment details and will send you the confirmation and invoice. All information concerning accommodation will be sent to the participant not less than one week before the arrival date and always after having received the prepayment of 100€.

Cancellation fees
If the notification of cancellation is received 15 days before the start of the course with evidence of justifiable reasons for the cancellation we will refund all money paid except for the 100 € as advance payment.
If the cancellation is received between 15 and 5 days before the start of the course, the school will refund 50% of the money paid if this amount is higher than the prepayment (100 €).
Less than 5 days before the start of the course or after the start of the course, the school will not refund any money paid.
It is possible, with justifiable reasons, to postpone taking your course up until the 30th December without losing any money at all on the course, but you will loose any money paid in respect of the accommodation.
Cancellations can only be made by registered letter, and take into account that it is the date of delivery that is important, not the date of posting.
If you wish to put back or bring forward the date of your course you can let us know at least 15 days advanced notice.
The school reserves the right to change or modify anything expressed in these pages whenever there is a justified reason for doing so.
The school will attend to any complaints you may have during your stay.

Refundable deposits
Each student must leave a deposit of 60 € in the Institute to be held for the duration of his/her course. This deposit will be refunded in full at the end of the course after the safe return or everything lent by the Institute for the course or accommodation : books, blankets, sheets, keys, etc. If the student, because of misuse or negligence, caused without justifiable reason any type of damage to this material in the Institute or accommodation, the price of replacement or repair will be deducted from this deposit.

Timetable
The classes will be timetabled in blocks either in the morning or in the afternoon.

Arriving Late or Leaving Early
The minimum stay for the course (except for individual lessons) and for the accommodation is 1 week. The later arrival or earlier departure with respect to the dates confirmed by the school does not imply any discount or refund on the price of the stay. Neither will it be possible to extend the length of the course or the accommodation for the above reasons.
If you arrive late for the start of your course, or leave before the end, we will not refund any money paid. Neither will it be possible to extend the length of the course or your stay in the accommodation for these reasons.

Stay Extensions
If participants wish to extend the length of their course or attend a different one, it will be possible if there are free places. The same will happen with accommodation. For this reason it is important that the school has this information at least 1 week before the end of the first course.

Complementary Courses
The school will provide the participants with all the information concerning complementary courses, such as, guitar, windsurfing, flamenco, scuba diving, etc. which they wish to follow and will also be the intermediary if participants require it. But THE SCHOOL WILL NOT assume any responsabilty for these courses, because it is not the school that organizes or programmes them, but specialized organizations external to the school.

Health and Travel Insurance
The school advises participants to bring, at least, a health insurance with them, and a travel one if they want it too. Those who come from the European Union can make use of the European Health Insurance Card, formerly called the E111.
The school can arrange insurance with a Spanish company if it is required.

Supplements
Accompanying person: Participants can come with other people who don't wish to attend a course. They will have to pay the price for their chosen accommodation plus 45 € per week. This will allow them to participate in all the free-of-charge activities organized by the school and to use other services from the school such as the internet access.
Extra Night: The week of accommodation begins on the Sunday before the start of the course, and ends on the following Saturday. When participants arrive before or leave after these days, they will have to inform the school for availability and then pay the respective extra nights.

Teaching Material
The school provides the participants (as a loan service) with all the necessary teaching material during the course: books, complementary material, NOT DICTIONARIES. For this it is necessary to leave a deposit at the secretary's office on the first day of the course.

Behaviour and Conduct Rules
If participants misbehave, have bad manners; are disrespectful to their schoolmates, teachers, etc. or break the school rules in class and/or their place of accommodation, the school will inform them verbally and in writing of the possible consequences of behaving that way. If their conduct does not change after this first warning, the school will start with the expulsion procedure if it is necessary and always in accordance with the current Spanish legislation.
In the case of breaking a local, national or international law during the stay, the school will take all the necessary steps according to the seriousness of behaviour.
The expulsion of any participant implies the loss of any right to receive any kind of refund.
All the expenses caused by the participant's behaviour (damage compensations, fines...)will be satisfied by the participant and,in case of underage participants, by their parents or legal guardians.

Complaints and Conflicts Resolution

The school can manage all the necessary procedures to solve any problem that may occur during a participant's stay at their earliest convenience. Participants will have to comunicate their complaints in writing. Subsequently, the school will have to reply under the same conditions.
In the case of not reaching a total agreement between both parties (school & participant):

• The problem will be submitted to the authority of la Junta de Arbitraje de Consumo del Ayuntamiento (The Consumers' Arbitration Department of the Provincial Government)
• The school also has at your disposal if they should be required, in the secretary's office:
• AEEA (Association of Andalusian Spanish schools) complaint forms which will be sent to an official Student defence lawyer.
• The Official Complaint Forms of Junta De Andalucia (Andalusian provincial Government) which, in accordance with the law, has to be at the clients disposal in every establishment.

Bank or post payments
If you make your payments by bank transfer or by giro, all charges generated must be paid by the student.

Public holidays:
There are no classes on the following days, no replacement classes are offered and there is no refund for lost classes:
Bank holidays: The bank holidays in the Spanish Labour Calendar are: 1 January, 6 January, 28 February, Maundy or Holy Thursday, Holy Friday (Easter), 1 May, 15 August, 12 October, 1 November, 6 December, 8 December, 25 December. The Spanish Labour Laws say holidays falling on Sundays will be celebrated on the following Monday. When there are two bank holidays in the same week, the school only takes one of them.